Shipping & DeliveryWhen Will I Receive My Order?
From the time you place your order to the day you receive your item/s, you're looking at about 1-2 weeks for production, and around 2-4 weeks for standard shipping or 3-5 business days for express shipping. The shipping time depends on your preferred shipping methods.
Every veil is made-to-order, so the turnaround time is the same, whether you order a standard size veil or a custom made item.
Please notice that your shipping address in you order is the default address for us to ship items. If you need to make any changes to the shipping address, please contact us immediately.
Standard shipping usually takes 2-4 weeks to ship to all major destinations. Standard shipping costs less, but takes a bit longer than expedited shipping.
Expedited shipping fees vary per country. Please contact us for more information regarding expedited shipping fees and times.
If you wish to use the standard shipping method, you are not eligible to pay for shipping costs. In the event that requires any return or refund of free shipping items, we will deduct shipping fees we paid from the refund if the cause for the return or refund is not our mistake.
Due to some unavoidable reasons such as natural disasters, there might be some unexpected problems during shipping. If you experience any shipping problems, please contact us and we will do our best to be help.
Case 1: If the item is held in detention at the customer’s customs, the buyer is responsible for clearing the customs. If the buyer refuses to pay custom duties or requires help to clear customs, this may cause the return of items. In such cases, the return policy is as follows:
For made-to-order items, clients need to pay a reshipping fee to rearrange new shipment.
For all other items, the item price is refundable, while the shipping fee is not. (Free shipping items are also included. We will need to deduct the shipping fee we covered for the client in the event of a refund.)
Case 2: If the delivery fails because the address that the client provided is incorrect or incomplete, the client is responsible for any loss in this case. For example, if the item is returned, and the client still needs the item, he or she should pay for the reshipping fee and our loss on custom duties during the return, and then we will reship it to the correct address.
Locations We Ship To
All single item and large orders can be shipped worldwide to more than 200 countries.
Important Info: We do not add taxes, VAT or any other hidden charges. In special cases, you may need to pay import duties on certain goods. For assistance or queries on these, please contact us and we will do our best to help.
Delivery is provided by DHL, TNT, Fedex and EMS. Delivery time is 3-5 days or 5-7 days.